Table of Contents
- 1 Why is my dexcom transmitter not working?
- 2 Why won’t my G6 transmitter connect?
- 3 How long does it take to pair a new transmitter?
- 4 How do I make my dexcom more accurate?
- 5 Why is my Dexcom G6 not working?
- 6 What to do if your transmitter isn’t working?
- 7 Where do I find the activated date on my transmitter?
Why is my dexcom transmitter not working?
Make sure that the dexcom app is updated. Leave the transmitter (gray part) in another room, with your Bluetooth turned off, wait for at least 14 minutes and then turn the Bluetooth back on and try to reconnect the transmitter (this one worked for me) Make sure your devices battery saver is OFF. Restart your device.
Why won’t my G6 transmitter connect?
Shutdown and restart your iPhone. Open the ResetTransmitter app and enter your dexcom transmitter ID and press the Reset button. Within 5 minutes you should get a pairing request to accept. IF you don’t get a pairing request within 5 minutes in Step 6, restart the phone again.
How long does it take to pair a new transmitter?
After entering the transmitter SN into the app, attach the transmitter to the sensor pod. Pairing can take up to 30 minutes.
Why won’t my dexcom accept my calibration?
If your pump is displaying a Calibration Error screen, this means that the sensor cannot calibrate. If you have not already entered a calibration (fingerstick reading) between 20-600 mg/dL (1.1-33.3 mmol/L), please do so and wait 15 minutes. For instructions on how to insert a Dexcom G6 Sensor, click here.
How long is a g6 transmitter good for?
3 months
The transmitter battery is good for 3 months. We recommend that you have your next transmitter in hand within 3 months of starting your previous transmitter. If you haven’t received your final 10-day transmitter battery life warning, you can reuse the transmitter for your next session.
How do I make my dexcom more accurate?
Calibrating your Dexcom G6 with your meter is never required. It can make the Dexcom G6 more accurate or less accurate compared to the lab result, but it should bring the G6 readings closer to the meter values. When calibrating, make sure: You enter the calibration within 5 minutes of taking a fingerstick.
Why is my Dexcom G6 not working?
For Android, check your App Settings. Please don’t close or force close the Dexcom app–it needs to be on standby and refreshing in the background to successfully work. Don’t use battery savings or low power mode–this leads to errors with the Dexcom app. Try turning off Bluetooth and then turning it immediately back on.
What to do if your transmitter isn’t working?
If your transmitter is less than 90 days from activation, contact Global Technical Support for troubleshooting by requesting a call back or by calling 1-844-607-8398. Need Additional Help?
Why is my RC transmitter not the same as my Receiver?
If you purchased a hobby vehicle and transmitter separately, you might not have the same frequency crystal in the vehicle’s receiver as you have in the transmitter. Even if you bought a matched set, it’s possible that there was a mix-up at the manufacturer and the wrong transmitter was put in the box.
When do you connect the transmitter to the sensor?
Note: For optimal performance, connect the transmitter right away once you’ve inserted and taped the Enlite sensor. Wait 10-15 minutes after calibration to see the first sensor glucose reading on your device screen. After 15 minutes, you can view the CALIBRATE HISTORY screen to confirm: MAIN MENU > SENSOR > Calibration Hist.
Where do I find the activated date on my transmitter?
If using a receiver device, go to Menu > Settings > Transmitter > Transmitter Info. If using the app, go to Settings > Transmitter. This will allow you to view the activated date. See image below for reference.
https://www.youtube.com/watch?v=mq6vrezuOwI